Returns & Refund Policy – Marvel Makeup

At Marvel, we always strive for your satisfaction. To ensure a smooth shopping experience, we have outlined our Return and Exchange Policy below.

1. Return and Exchange Policy

• Cosmetics & Personal Care Products:
  For your safety and hygiene, these items cannot be returned or exchanged, even if they are in their original condition.

• Damaged Products:
  Damaged items can be exchanged for the same product only. You must provide clear video evidence showing the defect from different angles within a maximum of 7 days from receiving the order.

• Intact (Non-Defective) Products:
  These cannot be returned or exchanged.

• Devices & Perfumes:
  Returns are accepted only if the item is unopened, unused, and in its original sealed condition.

• Opened Perfumes:
  Cannot be returned or exchanged under any circumstances.

• Tester Perfumes:
  Non-returnable and non-exchangeable.

2. Return Fees

• Intact Products:
  As stated above, non-defective products cannot be returned or exchanged.

• Damaged Products:
  Marvel will bear the full cost of shipping and fees.

3. Canceling an Order After Shipping

• Refunds will be processed within 7 to 14 business days only after the products have been returned to our warehouse.

4. How to Exchange a Damaged Product

• Please contact Customer Service via WhatsApp at 0531477781.

• The product must be in its original condition, unused, and in its original packaging.

5. Processing Time

• The return or exchange process is completed within 7 to 14 days after we receive the product and verify its condition.

6. No Exchange for Different Products

• Same-Item Policy: Exchanges are strictly limited to replacing a damaged item with the same item.

• New Orders: We do not exchange damaged items for different products. If you wish to purchase a different item, we will issue a refund for the damaged product, and you may place a new, separate order for the desired item.

At Marvel, your satisfaction is our goal!